Pulsoid does not work? Troubleshooting.

Updated: Jul 14



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Pulsoid supports only chest strap monitors with BLE connection. Read more about monitors here. You need a mobile application for Android or iOS to collect heart rate data.

If you have any issues using Pulsoid application, follow steps from this tutorial and, if nothing helps, email us: support@pulsoid.net


I can’t see my monitor in the list:

  1. Check if your Bluetooth is turned on and your monitor is supported.

  2. Make sure the monitor is NOT connected with Bluetooth and is NOT used by another app.

  3. Check if your location services are turned on and the application has permissions(Android only). The Android application asks you to allow access to your location. We do not use, collect, or read your location, Android makes us get permission to use BLE. Without this permission, the scanner won't be able to find BLE devices.

  4. The monitor must have BLE support and be a chest strap type. Choose

  5. Your monitor has to have enough battery level and be

  6. Open the BLE scanner app(Android or iOS) and check if the monitor can be seen there. Try to connect and disconnect.

  7. Reopen the Pulsoid app and try again

  8. Uninstall Pulsoid app and try again

  9. If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too. Fill in the form to help us collect issues info.


I see the monitor in the list, but can’t connect:

  1. Make sure your monitor is a chest strap and has Bluetooth Low Energy support

  2. Check the battery level of your monitor

  3. Make sure the monitor makes direct contact with the skin.

  4. Usually, if the device is paired outside of the application(with another app or in Bluetooth settings), it can’t be visible in the list or used by the application. So you need to unpair your device before scanning with Pulsoid.

  5. Check if the monitor is not used by another mobile device or another application.

  6. Check if locations services are turned on (for Android).

  7. Turn off and turn on your Bluetooth

  8. Reopen the Pulsoid app and try again

  9. Uninstall Pulsoid app and try again

  10. If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too. Fill in the form to help us collect issues info.

Heart Rate Monitor connects and disconnects often:

It usually happens because of battery-saving settings of your phone or bad monitor visibility for the phone.

  1. Check the battery level of your monitor

  2. Check your phone Power Saving Settings. Some modes turn off external devices

  3. We recommend using a well-charged phone.

  4. Try charging your phone when using the app

  5. Reopen the Pulsoid app and try again

  6. Check if reconnects are visible on your stream. Sometimes the monitor can reconnect often, but the delay is about 0,5 secs and can’t be visible.

  7. If monitor disconnects each time the screen is locked AND battery-saving settings can’t be changed, you need to turn off sleep mode on your phone for the time of using the app. You can also try some app that keeps the screen awake. (If you have to use this, please let us know with support@pulsoid.net )

  8. If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too. Fill in the form to help us collect issues info.

The monitor is connected but I can’t see my heart rate on the website:

  1. Check your internet connection

  2. Check if you use the same account for web version and your phone

  3. Users from some countries may experience difficulties due to the local web blocking. If you are from Russia you can use VPN or email us and we will add you to the list of accounts for the special server. Fill in the form to help us collect issues info.

  4. Try reloading the dashboard in few minutes after the monitor was connected to the phone

  5. If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too. Fill in the form to help us collect issues info.


After issues are fixed:



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Thanks for your attention to our service. Pulsoid team is happy to assist with any issues. Email us support@pulsoid.net to get service support or share your awesome idea!


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